Who we are
Welcome to Coforest Academy (“Coforest Academy”, “we”, “us”, or “our”). We are committed to protecting the privacy and personal information of our students, visitors, and users.
This Privacy Policy explains how we collect, use, store, protect, and process information when you visit or use coforestacademy.com, create an account, enrol in our courses, make a purchase, contact us, or otherwise use our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Coforest Academy, we may collect the following information:
A. Personal Information
When you register, enrol in a course, contact us, or make a purchase, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing information
- Address, where required
- Account/login information
- Course enrolment details
- Certificate and course-completion information
- Information provided through contact or enquiry forms
- Any other information you voluntarily provide to us
We collect only information that is reasonably necessary for providing our services and fulfilling the purposes explained at the time of collection.
B. Payment Information
Payments for courses may be processed through third-party payment gateways.
Coforest Academy generally does not directly store complete debit-card, credit-card, CVV, UPI credentials, or banking passwords on its own servers. Payment information may be collected and processed by the relevant payment service provider in accordance with its own privacy policy and security practices.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
- Course access and interaction information
This information may be used to maintain, secure, analyse, and improve our website and services.
2. How We Use Your Information
We may use the information we collect for purposes including:
- Creating and managing your student account
- Processing course enrolments and purchases
- Providing access to purchased courses
- Processing payments through authorised payment providers
- Providing certificates or other course-related services
- Communicating with you regarding your account or courses
- Responding to enquiries and support requests
- Providing customer support
- Sending important service-related notifications
- Improving our courses, website, and learning experience
- Understanding website usage and improving functionality
- Detecting and preventing fraud, misuse, or unauthorised access
- Maintaining website security
- Complying with applicable legal and regulatory requirements
Where required by applicable law, personal data will be processed on an appropriate lawful basis, including consent or other permitted lawful purposes.
3. Course and Learning Information
When you enrol in a Coforest Academy course, we may maintain information relating to your learning activity, such as:
- Courses enrolled in
- Course progress
- Lessons accessed
- Assignments or assessments, where applicable
- Course completion status
- Certificate information
- Learning-related communications
This information helps us provide and manage our educational services.
4. Cookies and Similar Technologies
Coforest Academy may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Keep you signed in
- Remember preferences
- Understand how visitors use the website
- Improve website performance
- Analyse traffic and usage
- Provide relevant website functionality
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
5. How We Share Your Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information with trusted third parties where reasonably necessary to operate our services, including:
- Payment gateway providers
- Website hosting and infrastructure providers
- Learning management system providers
- Email and communication service providers
- Website analytics and technology providers
- Customer support or service providers
- Professional advisers and service providers
- Government authorities or law-enforcement agencies where required by applicable law
Such service providers may process information on our behalf and may be subject to contractual or legal obligations regarding the handling of personal information.
6. Third-Party Services and Links
Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external resources.
These third parties operate independently and may have their own privacy policies and terms of use. Coforest Academy is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
7. Marketing Communications
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send you information about:
- New courses
- Course updates
- Educational resources
- Academy announcements
- Offers and promotions
- Events or webinars
- Other relevant Coforest Academy services
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may continue to receive essential service-related communications, such as course access information, transaction confirmations, account notifications, or important updates.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining course and transaction records, fulfilling legal or regulatory obligations, resolving disputes, and enforcing agreements.
When personal information is no longer required for a lawful purpose, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by the applicable legal framework.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request information about the personal data being processed
- Request correction of inaccurate or incomplete personal information
- Request deletion or erasure where applicable
- Withdraw consent where processing is based on consent
- Request assistance in exercising applicable privacy rights
- Raise a grievance regarding the processing of your personal information
The Digital Personal Data Protection framework in India provides individuals with rights relating to access, correction, erasure, consent, and grievance redressal, subject to the applicable provisions and conditions.
To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.
11. Children’s Privacy
Coforest Academy’s courses and services are intended to be used in accordance with applicable age requirements and laws.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required unless the necessary consent has been obtained.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can review and take appropriate action.
12. International Data Transfers
Some of our service providers or technology partners may process information using infrastructure located outside India.
Where personal information is transferred or processed outside India, we will take appropriate steps as required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
We encourage you to review this page periodically to remain informed about how we handle personal information.
14. Grievance Redressal and Contact
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Coforest Academy
Email:coforestacademy@gmail.com / coforest25@gmail.com
Phone: +91 96338 06963
We will review and respond to privacy-related requests and grievances in accordance with applicable law.
15. Acceptance of This Privacy Policy
By using the Coforest Academy website and services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the website and our services.
