Thank you for choosing Coforest Academy.
We strive to provide high-quality online courses and educational resources. As our courses are delivered digitally and course access may be provided immediately after purchase, we have established the following Refund & Cancellation Policy.
Please read this policy carefully before purchasing or enrolling in a course.
1. Applicability
This Refund & Cancellation Policy applies to courses and other digital educational products purchased through the Coforest Academy website.
By purchasing a course, you acknowledge that you have reviewed the course description, curriculum, requirements, pricing, and other available information before completing your purchase.
2. Course Cancellation Before Access
If you request cancellation before course access has been activated or provided, Coforest Academy may consider the request for a refund, subject to verification of the transaction and applicable payment processing charges, where permitted by law.
Requests should be submitted through our official contact details provided below.
3. Refunds After Course Access
Because Coforest Academy courses are digital educational products, course materials may become accessible immediately after purchase.
Once course access has been provided, refunds are generally not available, particularly where the student has:
- Accessed course videos or lessons.
- Downloaded course materials or resources.
- Accessed PDFs, notes, or other downloadable content.
- Started or substantially progressed through the course.
- Accessed assignments, assessments, or other course resources.
This policy exists because digital course materials cannot practically be returned once access has been provided.
However, refund requests may be reviewed on a case-by-case basis where there are exceptional circumstances or where required by applicable law.
4. Duplicate or Accidental Payments
If you have been charged more than once for the same course due to a duplicate transaction or technical/payment error, please contact us promptly.
After verification, an eligible duplicate payment may be refunded through the applicable payment method.
5. Technical Problems and Access Issues
If you experience difficulty accessing a purchased course due to a technical issue, please contact Coforest Academy before requesting a refund.
We will make reasonable efforts to resolve issues such as:
- Login problems
- Course access problems
- Broken course links
- Video playback issues
- Missing course materials
- Technical errors affecting course access
Where the problem is caused by a technical issue within our control, we will first attempt to restore or provide the purchased access.
A technical issue that can reasonably be resolved by providing access or correcting the problem will not automatically qualify for a refund.
6. Course Content and Expectations
Before purchasing a course, students are encouraged to carefully review:
- Course description
- Curriculum
- Learning objectives
- Course duration
- Requirements
- Intended audience
- Available course materials
- Any stated prerequisites
A refund will generally not be provided solely because:
- The student changed their mind after purchase.
- The student no longer wishes to take the course.
- The student does not have sufficient time to complete the course.
- The student expected different course content after purchasing.
- The student did not review the course description before purchase.
- The student did not complete or continue the course.
7. Course Cancellation or Discontinuation by Coforest Academy
If Coforest Academy permanently cancels or discontinues a course after a student has purchased it and is unable to provide reasonable access to the purchased educational content, Coforest Academy may, at its discretion and subject to applicable law:
- Provide access to an equivalent or replacement course; or
- Provide an appropriate refund or other remedy.
The applicable remedy may depend on the circumstances and the nature of the course purchase.
8. Promotional Offers and Discounted Courses
Courses purchased under promotional offers, special discounts, bundles, coupons, or other limited-time offers may be subject to specific refund conditions communicated at the time of purchase.
Where special refund terms apply to a particular offer, those terms will take precedence to the extent permitted by applicable law.
9. Course Transfers
Course access is generally personal and non-transferable.
A student may not transfer, sell, gift, or assign purchased course access to another person unless Coforest Academy has expressly approved the transfer in writing.
Requests for transfer may be considered on a case-by-case basis and are subject to the terms applicable to the particular course.
10. Refund Request Procedure
To request a refund or report a payment or course-access issue, please contact us using the official contact details below.
Your request should include:
- Full name
- Registered email address
- Course name
- Order/transaction ID
- Date of purchase
- Reason for the refund request
- Relevant supporting information or screenshots, where applicable
Providing complete information will help us review the request efficiently.
11. Refund Review
All refund requests will be reviewed based on:
- The date of purchase
- Whether course access was provided
- Course usage and progress, where relevant
- Whether course materials were accessed or downloaded
- The reason for the request
- The circumstances surrounding the transaction
- Applicable payment-provider requirements
- Applicable consumer protection and other laws
Coforest Academy reserves the right to request additional information where reasonably necessary to verify a refund request.
12. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method or the applicable payment gateway.
The time taken for the refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Coforest Academy cannot guarantee the exact time taken by a third-party payment provider to credit the refunded amount.
13. Non-Receipt of Refund
If a refund has been confirmed by Coforest Academy but has not appeared in your account within the applicable processing period, please contact us with your order or transaction details.
We may provide the relevant refund reference or transaction information to assist with tracing the payment.
14. Fraudulent or Unauthorised Transactions
If you believe that a transaction was made without your authorisation, please contact us immediately.
We may request relevant information to verify the transaction and may coordinate with the applicable payment provider where necessary.
Unauthorised or fraudulent use of payment methods may also be subject to investigation by the relevant financial institution or authorities.
15. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable law.
Where applicable law provides a mandatory right to cancellation, refund, replacement, or other remedy, those rights will continue to apply.
16. Changes to This Policy
Coforest Academy may update this Refund & Cancellation Policy from time to time to reflect changes in our courses, services, payment processes, or applicable legal requirements.
The policy applicable to a purchase will generally be the version in effect at the time of that purchase, subject to applicable law.
17. Contact Us
For refund, cancellation, payment, or course-access queries, please contact:
Coforest Academy
Email: coforestacademy@gmail.com
Phone: +91 96338 06963
18. Acceptance
By purchasing a course from Coforest Academy, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to the terms applicable to your purchase.
